Warranty Policy
Merlin Metalworks warrants to the original owner that their titanium frames will be free from defects in material and workmanship for the expected lifespan of the frame.
Once you have read the warranty information, please you must fill out the warranty contact form below. Warranty inquiries sent in any other way may take additional time to process or may not get processed at all. The form is simply a way for us at Merlin to streamline the process and maintain your info accordingly.
Limited Lifetime Warranty
Merlin Metalworks is dedicated to supporting their products through their expected useful lifespan. Since 1986 Merlin has been producing some of the world’s best titanium bicycle frames. We stand behind our frames and warranty every frame for its durable useful life.
What is covered by this warranty?
We will warranty Merlin frames for the original owner for any failure of craftsmanship to the frame and in some cases the frame materials for its durable useful life.
What is included in the warranty coverage?
Merlin Metalworks reserves the right to look inspect each frame on a case by case basis. After inspection, Merlin reserves the right to will do any one of the following:
Replace the frame at no cost to the original owner.
Replace the frame at a reasonable cost, as defined in the Durable Useful Lifetime section.
Repair the frame at no cost to the original owner.
Repair the frame for what Merlin deems a reasonable repair cost to the owner.
Merlin reserves to the right to confirm that any Merlin frame has met it’s durable useful life or expected lifespan.
Merlin reserves the right to deny warranty on any frame not made in Janus Cycle Group facilities.
What is NOT included in the warranty coverage?
Freight to and from Merlin Metalworks.
Restoration or repair to finish work.
Any required cleaning to complete warranty.
Any disassembly or removal of components required to complete warranty. : Parts left on bike: if you want to ensure you get the parts back, leave them at home, Merlin is not responsible for any components left on the frame that have to be removed for warranty process.
Any reassembly of components.
In no way is any component on a Merlin frame part of the Merlin warranty: please reach out to that particular manufacturer or your LBS for help with components.
Many legacy frames which are no longer replaceable or repairable: See understanding of legacy frames below.
Material or craftsmanship failures caused by any of the following:
Dents.
Corrosion.
Improper storage.
Neglectful care and/or improper maintenance or modifications.
Improper use of bike outside reasonable application.
Damage caused in transport.
Repairs or modifications done outside of Merlin Metalworks.
External causes such as accidents, crashes, abuse, or other actions or events beyond our reasonable control.
Normal wear ware and tear.
The product having reached the end of its durable useful lifetime.
Products not owned by the original owner, purchased from a 3rd party such as eBay or Amazon, or purchased by a non-authorized dealer, and product deemed counterfeit.
Durable Useful Life (expected lifespan):
My 1994 Extralight developed a crack…
Every bike, including Merlin Metalworks frames have a durable useful life or an “expected lifespan” as defined and understood by the founders of Merlin. For example, a frame built in 1994 has been ridden over 30 years. This is a tremendous lifespan for a frame and very few, if any, items you will likely own in your lifetime will last this long. At a certain point however, things do wearare out. Should this be the case, Merlin Metalworks will not attempt to repair the frame. This is where the frame has met is expected lifespan and the fatigue life of the materials has ended. Instead, with proper proof of purchase, Merlin will offer the customer a new frame at one of two cost levels that they seem appropriate. Level one would be original purchaser’s original frame purchase price, used as a credit towards a new new frame, or Merlin’s level 2 wholesale dealer cost.
Legacy Frames:
1986 is a long time to be around. In that lifetime, Merlin Metalworks has made many different and unique models while under the facilities of a few different owners. In certain cases, Merlin has made models within those different facilities that used facility-specific tooling that simply does not exist at our shop or at all anymore. Due to the complexity or uniqueness of those processes, Merlin may not be able to replace or repair a frame regardless of warranty. For example, if you purchased a Cyrene or Cielo in 2008 or an Empire from 2014 or even a Exogrid from 2020, these models are not longer made, nor are the materials or techniques they where made with accessible or possibly even in existence anymore. Should you have one of these models, we will do our very best to repair at a reasonable cost or replace a reasonable cost as defined above. Frames that are currently known as of Jan 1, 2024 that this applies to are:
Any Merlin Steel frame.
Any Merlin carbon or carbon hybrid frame.
Any Merlin full suspension or “Soft Tail” made prior to 2023.
Any Merlin pressfit bottom bracket design.
Any engraved Merlin frame.
Any Merlin with a swaged head tube design.
Any Merlin branded forks, carbon, steel or titanium.
Original Purchaser:
Our warranty is non-transferable and valid only to the original purchaser.
This warranty is non-transferable and valid to the original purchaser of the product only. Claims under this warranty must be made directly through Merlin’s Customer Service team. Proof of purchase is required. This warranty does not cover cosmetic or structural damage arising from abuse or misuse, including but not limited to damage caused by crashes or collisions, improper installation and or assembly, and improper maintenance. Any modifications, additions, or changes to the original product void the warranty. Wear from normal use or environmental exposure is not covered by this warranty. Merlin will repair or replace, at its sole discretion, any item or any portion of that item deemed defective under this warranty. Merlin will not be responsible for any shipping or dealer charges related to any warranty claim whether the claim is accepted by Merlin or not. Merlin does not warranty any material failure. Please remember: the warranty only applies to the original owner with proof of purchase. All claims must be processed through Merlin. Labor charges incurred from part changes, assembly, disassembly, and freight are the responsibility of the owner. The warranty offers no cash refunds.